Report: Three Ways to Make a Workplace More Inclusive

Talent Development
Publications, Research-Informed Insights, Workplace Learning

A company’s commitment to disability inclusion often serves as a barometer for its overall culture and ethos. Multinational corporations like Tata Consultancy Services, TotalEnergies, Unilever, Veolia, and Zain are leading by example, showcasing how integrative strategies can create an inclusive environment for all employees. This comprehensive analysis explores the effective practices these industry giants are employing to ensure that inclusivity is not just a buzzword but a fundamental component of their operational blueprint.

Tata Consultancy Services’ Inclusive Digital Transformation

Tata Consultancy Services (TCS) illustrates a proactive approach to digital inclusivity, especially poignant in the wake of the COVID-19 pandemic’s acceleration of digital workspace solutions. Their creation of a cross-functional team (CFT) in collaboration with the ENABLE Employee Resource Group signifies a dynamic and inclusive response to accessibility challenges, particularly for visually impaired employees. This team stands out not only for addressing immediate accessibility issues but also for fostering a continuous feedback loop that leverages the insights of employees with disabilities, thereby enhancing TCS’s commitment to ‘inclusion without exception’.

The CFT’s influence culminated in the TCS Global Accessibility Statement and the formation of ‘AccessPower’, a resource group dedicated to championing accessibility. Their efforts go beyond immediate problem-solving; they’re shaping the future of accessibility at TCS, with initiatives like the celebration of accessibility month every May. This long-term, inclusive roadmap is setting a precedent for how technological firms can integrate inclusivity into their core operations.

TotalEnergies’ Collaboration with Disability Organizations

TotalEnergies in Argentina partners with Cascos Verdes to support the inclusion of young people with intellectual disabilities in the workforce, emphasizing environmental education and responsibility. This collaboration goes beyond workplace integration, as it also involves financial support for technical training and raises employee awareness about recycling services. TotalEnergies embraces the dual role of an employer and a community benefactor, making a significant impact on both the lives of individuals with disabilities and the environment.

Additionally, TotalEnergies supports the Baccigalupo foundation, creating spaces for sports practice and interaction for children and young adults with intellectual disabilities. Through such initiatives, TotalEnergies demonstrates that corporate responsibility extends beyond the office to the broader social fabric, aligning business objectives with community development and social inclusion.

Unilever’s Disability-Inclusive Business Integrity Framework

Unilever sets a high standard for corporate ethics with its Business Integrity framework, which is meticulously designed to ensure an inclusive workplace. The framework comprises guidelines on making all sites and digital platforms accessible, transforming recruitment and training to be disability-friendly, and aligning business practices with the company’s core values of integrity, respect, and responsibility. By embedding a culture of integrity in all geographies and fostering an environment where speaking up is encouraged, Unilever is dedicated to continuous improvement and accountability.

The company’s Code of Business Principles, established in 1995, along with its Respect, Dignity, and Fair Treatment Policy, ensures that employees treat everyone fairly and equally, reinforcing Unilever’s position as an employer of choice for persons with disabilities. These policies and their global implementation reflect Unilever’s commitment to not just complying with but leading on disability inclusion standards.

Veolia’s Gamified Disability Awareness Initiative

Veolia introduces an innovative in-house gamification approach to raise awareness about invisible disabilities through its “Handiscape” escape game. Designed to engage employees in understanding disabilities, this game challenges teams to work collectively to solve puzzles and understand the lived experiences of people with invisible disabilities. The initiative’s brilliance lies in its simplicity and transferability, allowing it to be adopted by various business units globally.

By providing detailed kits and guides, Veolia ensures that the game can be independently run at any level, demonstrating the company’s commitment to fostering an inclusive culture. This type of creative, engaging awareness-raising exemplifies how learning and development can intersect with corporate responsibility to create impactful educational experiences.

Zain’s CareerDevelopment Programme for People with Disabilities

Zain’s “GROW” programme, part of its WE ABLE disability inclusion initiative, is a sterling example of how targeted development programs can support people with disabilities. Launched in 2019, GROW aims to promote employment and ensure accessibility, guiding recent graduates with disabilities through a journey of professional development. The programme, which runs across several Zain operating markets, provides hybrid sessions led by experienced employees, covering an array of topics essential for career success.

With numerous assessments and a committee review process, GROW not only measures the progress of its candidates but also ensures that Zain continues to attract talented individuals with disabilities. The program’s success and annual hosting reinforce Zain’s dedication to creating a diverse, inclusive workforce and underscore the potential for people with disabilities to thrive in the telecommunications industry.

Put it to Work

Reflecting on these practices, consider how your organization can create cross-functional teams to address digital accessibility like TCS, or partner with external organizations to enrich your corporate social responsibility as TotalEnergies has done. Follow Unilever’s lead by establishing a comprehensive business integrity framework that promotes accessibility and inclusion. Veolia’s innovative approach to awareness through gamification could inspire educational programs in your company. Lastly, consider how a dedicated career development program like Zain’s GROW can support and elevate the careers of individuals with disabilities in your organization.

The Takeaway

The disability inclusion practices adopted by Tata Consultancy Services, TotalEnergies, Unilever, Veolia, and Zain are not only commendable but provide a roadmap for other organizations aiming to enhance their inclusivity. These companies have shown that with thoughtful planning, commitment, and a willingness to innovate, disability inclusion can become an integral part of corporate success, enriching the workforce and serving the community at large.

Reference

International Labor Organization. (2021). Specific learning difficulties and work. Retrieved from http://www.ilo.org/global/topics/disability-and-work/WCMS_677720/lang–en/index.htm
Negative Space, Training Design, Emotional Intelligence in Virtual Teams
Close