Jack J. Phillips, PhD
Chairman, ROI Institute

 
Internationally renown measurement and evaluation expert, consultant, and author.

Jack J. Phillips, PhD

Topic

Metrics and Models for Measuring the Success of Learning

New metrics include net promoter scores, self-assessments of learning application, engagement skills correlated with business outcomes, and isolating a program's specific impact through techniques like control groups and modeling. Speed of measuring results and proactive evaluation planning are important for assessing the success of learning initiatives.

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